Our client a catering company near Aldershot, Hampshire are looking for a Customer Service Representative with a hospitality background.
Their purpose is to be the brand that delivers the world’s finest and most innovative dining experience.
Job Purpose:
Reporting to the Customer Services Manager, for operational and customer service issues. The role of the Customer Service Representative is to take full responsibility for all aspects of taking, processing and delivering their products and services to their customers. Being the face of the company and being professional and courteous at all times. Using the resources and team available to you, you will ultimately be accountable for ensuring that the orders placed by their customers are fulfilled to the specification that has been requested and delivered at the time stated. This includes ensuring that the team delivers the highest level of customer service to achieve the highest level of customer satisfaction.
Job Accountabilities:
General responsibilities and accountabilities include, but not limited to:
*Overall accountability for the taking of orders from customers via email and phone, processing through liaison with kitchen staff and coordinating the delivery of food and concierge to the specific requirements stated by our customers
*Communicating courteously with customers by telephone, email and face to face
*Providing help and advice to customers in regards to order queries
*Apply departmental upsell process to ensure every order profit opportunity has been realized
*Keeping accurate records of discussions or correspondence with customers; this includes follow up phone calls after every order, recording all feedback and maintaining client preference records.
*Manage and handle funds process to ensure collections of funds is undertaken in a timely manner by the team including the issuing of refunds or compensation to customers
*Coordinate, administrate and set up company tastings and food demonstrations including preparation of the tasting room
*Deliver the client experience and product in accordance with the daily requirement
*Collection/Drop off runs for concierge services locally and nationally
*Load and unload delivery vehicles for the purpose of receiving stock and/or filling orders for transport
*Maintain the fleet through daily, weekly and monthly checks
*Assisting with records for stock, deliveries for the company documentation purposes
*Commercial awareness
Values and Standards to be met:
*Integrity
*Attention to Detail
*Fun
*Innovation
*Adaptability
Job Knowledge, Skills & Experience:
*Excellent written and verbal communication skills
*Structured approach to work focused on getting results, keeping targets and meeting schedules
*Highly organised
*Ability to work under pressure, organisational commitment, willingness to learn
*Strong people skills in order to work with all levels of the business
*Ability to multi task
*Demonstrate a consistent level of flexibility
*A real determination to get things done
*Computer literate with excellent Word / Excel skills
*Adaptable to change
*Team player
*Lead by example
The working schedule is to work 3 days on and then have 3 days off, with 12 hour shifts totalling 45 – 48 hours per week.
This Customer Service Representative position offers a good salary plus benefits including:
-Discounted or free food
-On-site parking
-Private dental insurance
-Wellness programmes
If you are looking for an exciting and varied new role then this Customer Service Representative position could be the one for you.
Scattergood’s are acting as an agency on behalf of this vacancy. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. For this position, and other live vacancies, please visit our website www.scattergoods.co.uk
